Part 1: Set Up Your Android

Introduction

Welcome aboard! We're excited to have you join the Octopus Energy team. We understand that getting started with new technology can sometimes feel a bit overwhelming, but don't worry – we've got you covered. This guide will walk you through setting up your company phone step-by-step.

If you run into any problems along the way, try rebooting your phone and following the instructions again. If the issue persists, don't contact our tech support team at techops-help@octopusenergy.group – we're here to help 😀

1. Power up your phone and connect to wifi

Turn on your phone and follow the setup instructions until you reach the "Choose a Wi-Fi network" screen.

❗️Choose "Set up manually" if prompted to use another device for setup.
Connect to a stable Wi-Fi connection (you won't be able to proceed using your SIM card's cellular data.)

⚠️ Note: If no Wi-Fi network is available, you can use your personal phone's hotspot or mobile data, but a dedicated Wi-Fi network is strongly recommended.

2. Go through data and privacy

After you’ve connected to Wifi, you’ll see a message saying “This device belongs to your organisation.” Please take good care of it, and remember to return it if you decide to sail to new horizons.

🔒 Privacy Note: As a company device, we can access your phone to install apps and manage permissions, but don’t worry: we’re not spying on you!

Follow the on-screen prompts, including accepting Google services (location data, diagnostics data, etc.)

📌 Important: If you don't see the screen about the device being organisationally owned, contact us immediately. Your device may not be properly registered.

3. Install work apps and sign in with Okta

Follow the onscreen instructions:

Set a screen lock with a 6-digit pin.
Tap on “Install work apps” to download them automatically.
Sign in with Okta using your Okta email address and password: You should have received an email to activate your Okta account and set your password. If you can't remember it or you're getting an "Unable to sign in" error, you'll need to request a reset. Contact TechOps, or your onboarder for assistance.

📌 Important: When signing into Okta, DO NOT press the "Sign in with Okta FastPass" button. If you accidentally press it, you'll need to restart your phone and try again. (To restart the phone, press the side/power button and volume down button together.)

Once you’ve signed in, the phone will take you to the home screen. Voilà!

⚠️ Note: If you get stuck on the purple "Configuration in progress..." screen, please reach out to TechOps. They may need to forcefully move your device into the correct policy. This can happen if you're on a poor network connection.

4. Sign into Google Chrome and set up Sync

❗️This step is crucial and should be done early in the process.

⚠️ Note: At Octopus we’re a Google-first company, which means that if there’s a Google product available for a given function (Like email, calendar or calls), we’ll be using it.

Open Chrome and select “add account to device”
Use your Okta username and password to sign in.
Follow the steps to set up Google Chrome Sync. This means that all your passwords, history and bookmarks will be backed up, so if you ever change device, it can be easily restored.