📧 Email Migration: From Outlook to Gmail (Post-Migration Guide) 🚀 V2
🎉 Welcome to Your New Email System!
You're reading this guide because the switch over is now complete!
Important: You will no longer have access to Microsoft 365 and there's no need to use Outlook anymore. Please remember to only use gmail.com to access your mail and calendar!
If you think something isn't quite right, please refer to the previous communications you received about this migration.
📧 Accessing Your Email
There are a few ways you can access your emails depending on which device you're using:
📱 Mobile
- Download the Gmail app from the Google Play Store (Android) or Apple App Store (iOS)
- Log in with your Okta email and password
💻 Laptop
- Go to gmail.com from your Google Chrome browser
- Or, head to your Okta dashboard at https://octoenergy.okta.com and click the "Google Workspace Mail" app
🗓️ Accessing Your Calendar
💻 Laptop
Your calendar events have been migrated to Google Calendar. Access it through the Google Workspace menu in Gmail or at calendar.google.com.
📱 Mobile
- Download the Google Calendar app from the Google Play Store (Android) or Apple App Store (iOS)
- Log in with your Okta email and password
✍️ Setting your signature
Head to this link for how to set a signature in gmail. Reach out to the proj-oes-post-migrate-help channel if you are having trouble with this.
❓ FAQs
I can't sign into Gmail - what can I do?
- Check your Okta Verification Methods:
- Make sure you have Okta Verify set up on your mobile and you are able to access the Gmail app before the migration. If you are having difficulties, please follow the steps in this article to set up Okta Verify.
- Send a message to the channel #proj-oes-post-migrate-help so we can:
- Reset your multifactor authentication (MFA)
- Troubleshoot
Windows Laptop Users:
You haven't been identified as somebody who uses a Windows laptop. But if you are using a Windows laptop, please reach out in the #proj-oes-pre-migrate-help slack channel.
📚 Reminders
New Email Address
- Your primary email is now @octopusenergy.services
- You can still send/receive from your @octoes.com address, but it's not recommended as default
Gmail vs Outlook
- Gmail uses labels instead of folders
- All emails appear in the main inbox, regardless of labels
- You can apply multiple labels to a single email
❓ FAQs
- Can I send emails from my old @octoes.com address? Yes, but it's not recommended as your default. Instructions here.
- What should I do when the migration starts? Avoid using or accessing your email during the migration process.
- Trouble signing into Zscaler? Check out this article.
- BUS Portal/JustCall/Safety Culture/Notify access? TechOps don't manage or look after these systems so please try signing in with your old @octoes.com credentials. If you have issues, try the "forgot your password" link on the website or checking in with your Team Leader.
- How do I log into Okta?
- Go to https://octoenergy.okta.com
- Username: firstname.lastname@octoes.com (will change to @octopusenergy.services after migration)
- What apps do Octopus use? A full list of the apps can be found here
🆘 Need Help?
- If you're reading this guide, you will have been added to a private Slack channel named #proj-oes-post-migrate-help.
- This channel contains lots of information and answers to questions you might have about the new email system. It will be your primary source of support for one week following the migration.
- If you're experiencing any issues or have questions that aren't answered in the channel information, please post your question there. Our support team will be monitoring this channel and will be happy to assist you.
- For urgent matters that can't wait for a response in the Slack channel, please contact #techops-help directly.
Remember, it may take some time to adjust to the new system. Don't hesitate to ask for help if you need it!